FAQs

How do I order?

Simply follow the on-screen prompts and instructions. Your Basket will automatically be emailed to
you once you submit your order.

What is the minimum quantity I can order?

The minimum order is stated on each product page. 

I would like my own design printed on the items I order, can I do this?

The designs are pre-approved and orders via this site are for those designs only. If you require a
different design please contact [email protected]

I am looking for a quantity that is not shown in this collection, who do I contact?

Please contact your contact your Merchandise Director for further information on [email protected]

I am looking for a new product that is not shown in this collection, where do I get them from?

Please send any requirements for bespoke or new promotional items to [email protected]

I have an event date that is closer than the delivery lead time stated, what can I do?

Please contact our Customer Services Team, [email protected] and they will be able to look
into your delivery date requirements.

I would like to know how my order is progressing, how do I find out?

Please contact our Customer Services Team, [email protected] and they will be able to assist.

How do I obtain log-in and password information?

Please click here to register.

Can I dispatch to multiple countries?

Yes! We can ship orders globally and can even ship part orders to multiple global destinations. Please contact your Merchandise Director for further information on [email protected]

Can Fluid Branding despatch to Europe and Rest Of World destinations?

We can ship orders globally. Please contact [email protected] for a quote
on your shipping, duties, and VAT.